Once the claim form has been signed and the documentation has been submitted, many of those affected wonder: How can I find out the status of my claim? To respond to this need, the legal team has set up a system of personalized follow-upaccessible at any time by each client.
This article explains how this monitoring works, what information can be consulted and what is the usual case flow.
Customer private area: your tracking panel
All customers who join the collective claim receive access to an individualized private area. individualized private areawhere they can:
- Consult the updated status of your file.
- View uploaded and reviewed documents.
- Access important office notifications.
- Contact the legal team if necessary.
This system ensures transparency, traceability and transparency, traceability and trust at all times. at all times.
What are the statuses of my claim?
Throughout the process, your file may go through the following stages:
- Documentation received – under review
- Complete documentation – pending order form
- Signed order form – in preparation for request
- Out-of-court negotiation in progress
- Lawsuit filed
- In judicial conciliation phase
- Awaiting court decision / judgment
- Case resolved – compensation obtained / closed
How often is it updated?
The system is updated according to legal milestones. If there are advances, you will receive:
- Automatic email notifications
- Featured alerts in your private dashboard
At key moments (sending of the injunction, commencement of the trial, etc.), the firm also sends out personalized explanatory communications.
Can I contact the firm directly?
Yes. From the private area you can send queries to the legal team, especially if:
- There are doubts about the documentation.
- You receive direct communication from the manufacturer or dealer.
- Change of contact information or vehicle location.
All communications are recorded for legal certainty.
What if I forget my login credentials?
You can regain access to the private area from the law firm’s website with your registration email. If you are unsuccessful, you can request assistance from the technical team.