Carlos and Ana, 32 and 31 years old, Bilbao.
- Citroën C4
- 70.000 km
- 6.000€ in repairs
- 9.500€ Estimated Compensation
““We are Carlos and Ana, a young couple from Bilbao. We bought our Citroën C4 with PureTech engine in 2018, just a year after getting married. We were excited to have our own car, something reliable for our adventures and travels around Spain.
But at 70.000 km, the nightmare began. The car started making strange noises and losing power in the middle of our journeys. After taking it to the workshop, we were informed that the timing belt was practically shredded, and the fragments had damaged the engine and oil filters. They told us we needed to replace the engine and the repair would cost 6.000 euros.
For us, it was a huge blow. We were saving up to have a child and this completely threw us off balance. We felt powerless, deceived. We decided to join the claim against Stellantis so that someone takes responsibility and this damage does not go unpunished. We believe they owe us more than just a simple repair, they owe us the peace of mind we lost and the time it has taken us to recover financially. We expect compensation that covers these damages and the depreciation of our car, which is now worth much less due to this well-known issue.”