Stellantis launches a platform for PureTech engine refunds: Is it worth using?

Stellantis Puretech Statement: A digital solution for those affected

Stellantis has announced the launch of an online platform to manage refund requests from owners affected by issues in the PureTech 1.0 and 1.2 engines manufactured between 2014 and 2022. This tool aims to streamline the compensation process for those who have incurred expenses due to excessive oil consumption or wet timing belt degradation.



The platform has been advertised as a quick and convenient system to process claims, but it is crucial to understand if it is truly the best option to maximise your compensation.

What does this Stellantis platform offer?

The platform aims to provide a digital channel for the affected parties to:

• • Register their claims: Enter vehicle information, details of repairs carried out, and the circumstances of the problem.
  
  

• • Upload required documentation: Purchase invoices, maintenance and repair receipts, registration permits, and identification documents.
  
  

• • Track progress: Allow users to check the status of their request in real-time through what we consider a complex interface.
  
  

In our opinion, Stellantis could greatly simplify the process of filing claims, yet it does not.



Let’s not forget that Stellantis has all the billing and maintenance data for the vehicles it has sold in Spain. It would be fair for them to act proactively by completing almost all the required information from their own systems. However, you will encounter a platform riddled with errors, neglected, and difficult to understand. And if you manage to reach the end, be prepared to wait over a month for a response.

What does the refund cover?

The additional warranty will cover expenses related to interventions carried out at official dealerships related to the Puretech engine factory defect between 1 January 2022 and 18 March 2024, under the following strict conditions:

1. 1. Proper maintenance: Inspections must have been carried out following the manufacturer’s maintenance plan. A delay of up to 3 months or 3.000 km is tolerated.
   
   

1. 1. Repairs at official workshops: Both diagnosis and interventions must have been carried out at brand official workshops.
   
   

1. 1. Valid documentation: Detailed invoices proving the work done must be presented.
   
   

The claim is limited to partial or total reimbursement of breakdowns carried out at official services. It does not include any type of compensation for the drastic depreciation of these vehicles in the second-hand market or for the damages (such as being without a car for months or having to pay for replacement rentals) that many associates have suffered.

Implementation Schedule

The platform will be available in stages:

• • First phase: During January and February 2025, claims made through AFESTEL will be prioritised for analysis
  
  

• • Progressive expansion: From late February 2025, it will be enabled for consumers from other European countries.
  
  

Steps to claim on the platform

If you wish to manage your refund through the Stellantis tool, you must follow these steps:

1. 1. Arm yourself with patience: Prepare a calming tea and follow the instructions.
   
   

1. 1. Access the platform: Go to https://stellantis-support.com/ and create your profile. You will have to use the chatbot on the right to create your account. Sometimes it works, sometimes it doesn’t. Sometimes you receive the activation email, sometimes you don’t. If you can’t proceed, we encourage you to join Afestel.
   
   

1. 1. Fill out the form: Enter your personal information and your vehicle’s information, including chassis number, ID, and dozens of other details that we truly hope you have. If you don’t have all the documentation, contact us.
   
   

1. 1. Upload the required documentation: Attach maintenance and repair invoices, as well as other requested documents. If the invoices are not in the vehicle owner’s name, you can upload them and wait, but we anticipate that you will not receive any refund. If this is your case, we are here to help you claim what is fair.
   
   

1. 1. Submit the request: Once the information is reviewed, submit your request for evaluation. If the platform doesn’t fail and you are lucky, you might receive an email response and a new case will be created. The first case we submitted was no. EB22043. We believe the cases are sequential, so subtract and see the magnitude of the problem and all the people you have ahead of you.
   
   

1. 1. Wait for notifications: The system will assess if your case meets the requirements and ask you to review the data or add new information. In our experience, several times. Once analysed, in the best-case scenario, you will receive a proposal.
   
   

1. 1. Waive your rights and wait to receive your refund: Along with the financial proposal, you will need to sign a complete waiver to claim for any other damages suffered up to now and in the future. If you agree, you will need to enter your account number and wait to receive the transfer.
   
   

Is the Stellantis platform sufficient?

While this tool promises to be an efficient solution, it does not guarantee that all affected parties will receive full compensation. The conditions are very strict, and those who cannot meet all the requirements, such as having repairs done at official workshops or maintaining an impeccable maintenance record, may be left out.

Why joining the class action is a better option

While the Stellantis platform may be useful for some owners, joining our class action offers you greater advantages and possibilities of full compensation. Here’s what you should consider:

1. Broader compensation

• • With the class action, you can not only claim repair expenses but also other damages such as:
    • • Vehicle depreciation.
      
      
    
    
    
    
    
    • • Inconveniences caused.
      
      
    
    
    
    
    
    • • Additional expenses not covered by the warranty.
      
      
    
    
    
    
    
    
  
  
  
  

2. Fewer restrictions

• • In the class action, you do not need to meet Stellantis’ strict requirements, such as repairs at official workshops or detailed invoices. We will assess your case regardless of these limitations.
  
  

3. Personalised legal defence

• • With our team of expert lawyers, we ensure that each case is treated individually to maximise your compensation.
  
  

FAQs about the platform and the class action

How do I know if my car is affected?

The affected engines are the PureTech 1.0 and 1.2 manufactured between 2014 and 2022. Check your vehicle documentation or consult with Stellantis to see if your car falls into this category.

What if my repairs were not done at an official workshop?

In this case, Stellantis is likely to reject your refund request through their platform. However, you can join our class action to claim fair compensation.

Can I claim for repairs before 2022?

The Stellantis platform does not cover expenses before 1 January 2022, but our class action may include these dates depending on the circumstances of the case.

Conclusion: Stellantis platform vs. class action

The Stellantis online platform represents a significant advancement for affected consumers, but it is not a comprehensive solution for all cases. If you do not meet Stellantis’ strict requirements or seek fair and full compensation, joining our class action is your best option.



Do not miss the opportunity to defend your rights. Contact us today, and we will help you maximise your compensation for issues with the PureTech engines. Together, we can make a difference!