{"id":6954,"date":"2025-07-15T17:23:40","date_gmt":"2025-07-15T17:23:40","guid":{"rendered":"https:\/\/puretechlegal.com\/how-to-follow-your-puretech-engine-claim-case-status-and-private-access\/"},"modified":"2026-03-12T10:31:31","modified_gmt":"2026-03-12T10:31:31","slug":"how-to-follow-your-puretech-engine-claim-case-status-and-private-access","status":"publish","type":"post","link":"https:\/\/puretechlegal.com\/en\/how-to-follow-your-puretech-engine-claim-case-status-and-private-access\/","title":{"rendered":"How to follow your PureTech engine claim: case status and private access"},"content":{"rendered":"\t\t
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Once the claim form has been signed and the documentation has been submitted, many of those affected wonder: <\/span>How can I find out the status of my claim?<\/b> To respond to this need, the legal team has set up a system of <\/span>personalized follow-up<\/b>accessible at any time by each client.<\/span><\/p>

This article explains how this monitoring works, what information can be consulted and what is the usual case flow.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer private area: your tracking panel<\/b><\/h2>

All customers who join the collective claim receive access to an individualized private area. <\/span>individualized private area<\/b>where they can:<\/span><\/p>

  • Consult the updated status of your file.<\/span>

    <\/p><\/li>

  • View uploaded and reviewed documents.<\/span>

    <\/p><\/li>

  • Access important office notifications.<\/span>

    <\/p><\/li>

  • Contact the legal team if necessary.<\/span>

    <\/p><\/li><\/ul>

    This system ensures transparency, traceability and <\/span>transparency, traceability and trust at all times.<\/b> at all times.<\/span><\/p>

    <\/span><\/p>

    What are the statuses of my claim?<\/b><\/h2>

    Throughout the process, your file may go through the following stages:<\/span><\/p>

    1. Documentation received – under review<\/b> <\/b>

      <\/p><\/li>

    2. Complete documentation – pending order form<\/b> <\/b>

      <\/p><\/li>

    3. Signed order form – in preparation for request<\/b> <\/b>

      <\/p><\/li>

    4. Out-of-court negotiation in progress<\/b> <\/b>

      <\/p><\/li>

    5. Lawsuit filed<\/b> <\/b>

      <\/p><\/li>

    6. In judicial conciliation phase<\/b> <\/b>

      <\/p><\/li>

    7. Awaiting court decision \/ judgment<\/b> <\/b>

      <\/p><\/li>

    8. Case resolved – compensation obtained \/ closed<\/b><\/li><\/ol>


      How often is it updated?<\/b><\/h2>

      The system is updated according to legal milestones. If there are advances, you will receive:<\/span><\/p>

      • Automatic email notifications<\/b> <\/b>

        <\/p><\/li>

      • Featured alerts in your private dashboard<\/b> <\/b>

        <\/p><\/li><\/ul>

        At key moments (sending of the injunction, commencement of the trial, etc.), the firm also sends out <\/span>personalized explanatory communications<\/b>.

        <\/span><\/p>

        Can I contact the firm directly?<\/b><\/h2>

        Yes. From the private area you can send queries to the legal team, especially if:<\/span><\/p>

        • There are doubts about the documentation.<\/span>

          <\/p><\/li>

        • You receive direct communication from the manufacturer or dealer.<\/span>

          <\/p><\/li>

        • Change of contact information or vehicle location.<\/span>

          <\/p><\/li><\/ul>

          All communications are recorded for legal certainty.

          <\/span><\/p>

          What if I forget my login credentials?<\/b><\/h2>

          You can regain access to the private area from the law firm’s website with your registration email. If you are unsuccessful, you can request assistance from the technical team.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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